We hope you’ll love what you ordered. In the event something doesn’t quite work, we’ll gladly accept unworn or defective merchandise for return or exchange within 30 days from the shipping date. Don’t worry if you’re a little late. We have you covered.
RETURNS AND EXCHANGES ARE EASY!
Locate your order number and ship-to zip code.
Hint: This info is in your shipping confirmation email, and on your shipping label
This will take you to the returns/exchange portal. Just follow the prompts.
You’ll be able to choose what you’d like to do and get a USPS return label.
Print up the USPS return label you’ve just created and give the package to your postal carrier.
WHAT HAPPENS NEXT?
EXCHANGES – FREE RETURN LABEL
The fit wasn’t quite right and you want to swap it for a size up or down? Maybe the color didn’t quite work? Decided on something different instead? An exchange is your best option. The cost to return your exchange is on us!
Create a prepaid USPS return label (using the #2 button above) and your new item(s) will be sent as soon as your original parcel is received. The sooner you return the original, the faster you’ll receive the replacement!
* Your replacement order will process in 2-3 business days, usually sooner. We’ll email you the tracking number when it’s on the way.
NOTE: This option will only be available if we have enough stock on hand of the preferred size. If stock is running low or it’s already sold out, you won’t be able to choose that size. If your size sells out before you’ve sent the original back to us, you’ll automatically be issued a refund along with our deepest regrets. Your label is still free.
An exchange is one transaction only. We can’t exchange an exchange, but we can start over with a new order!
REFUND – $12.00 RETURN LABEL
Your refund will be processed back to your original payment method once your return is delivered to our warehouse. It’s a flat rate of $12.00 for return delivery if you choose a refund. This amount will be deducted from your refund total. Outbound shipping fees are non-refundable unless we’ve made an error on our end.
Please allow us 2-3 business days to process your refund after we have received it. You’ll receive an email notification that your refund has been submitted to the bank. Once we’ve sent your refund through, it’s up to your bank how quickly the refund posts to your account. Most people see their refunds post in 5-7 business days.
You have 30 whole days from the day you receive your order to decide if it’s not quite right. Everything you buy on our site is eligible for return or exchange. If you’re a little late, don’t worry! You can use our automated returns/exchange system for up to 45 days. After that, you’ll need to contact our friendly and efficient Customer Service Team.
Returns must be in their original condition—this means unworn and with boxes intact. In the rare instance where you may have received a faulty product, please Contact Us directly, and we’ll be certain to set things right—right away.
We reserve the right to adjust your return method if your return arrives in a condition that does not meet our returns policy.
Problem with your order? Let Us Know! We’re here to help. At NSNG® Gear Shop, we genuinely appreciate you shopping with us. Creating happy, long-term relationships is our goal. If something went horribly askew, or you’re just not as happy as you’d hoped, we’re here to set things right.
- All refunds will be credited back to the original form of payment.
- If you paid with a Gift Card, your refund will be issued back to that gift card.